(i) Every effort shall be made to resolve complaints at the school level.
(ii) If a complaint is made against a teacher, then the complainant shall be advised to first address the complaint directly with the teacher. If the complaint cannot be resolved, then a written and signed letter by the complainant may be sent to the Employer.
(iii) The Employer may either dismiss the complaint or give the teacher (and/or his/her representative), the opportunity to present his/her case within one (1) month.
(iv) If the complaints are found to be without basis or the matter is satisfactorily resolved, then no documents pertaining to a complaint shall be entered into the personnel file of the teacher. If documentation is entered into the personnel file, then the teacher shall be given the opportunity to attach a written response.
(v) The teacher shall have the right to a representative present at any point in the complaint process. All complaints and all related documentation shall be removed from the personnel file after three (3) school years from the date of the complaint, provided no further complaints, determined to be founded by the Employer, have been made.