It is agreed that should the Division receive any serious complaint regarding a teacher in its employ, the Division shall immediately communicate said complaint, in writing, to the teacher concerned, and shall, before passing judgment afford the teacher an opportunity to make a personal presentation of his or her case in refutation. In such case, the teacher may obtain assistance in presenting his or her case from a fellow teacher or from the General Secretary of The Manitoba Teachers’ Society (Section 92, subsection 4 of the Public Schools Act).